Elephant Financial Pty Ltd ACN 611 576 240 (Elephant Financial, EF, We, Us, Our) mortgage brokers are authorised credit representatives of Vow Financial Pty Ltd ABN 138 789 161 Australian Credit Licence 390261.

Elephant Financial is in the business of assisting our clients and partners to identify and purchase the most suitable loan package that meets their personal needs. In doing our job, Elephant is required to collect personal information about you and we are committed to protecting the privacy of your personal information.

Elephant Financial is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). Should you have any queries about the privacy of your personal information or the below Privacy Policy, please contact our Privacy Officer by email (wecare@elephantfinancial.com.au) or telephone (03) 8564 8179.

Privacy policy

This Privacy Policy explains how we manage your personal information. Under the Privacy Act 1988 (Cth) (Privacy Act), ‘personal information’ is generally any information or opinion that identifies you personally.

We may make changes to this Privacy Policy from time to time. If we do, we will post the updated version on our website or notify you in writing.

When you provide data and information to us, you are consenting to our collection, use, processing and disclosure of that information in accordance with the provisions of this privacy policy and you authorise us to handle and use your data and information as described in this privacy policy.

If you do not provide us with the information we request from you we will not be able to provide the services to you that you have sought from us.

Personal information

When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.

Credit information is information which is used to assess your eligibility to be provided with finance and may include any finance that you have outstanding, your repayment history and any defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting bodies. The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we made need to identify you. If you are applying for finance we may also collect the ages and number of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses.

Collection

We collect information from you:

  • to enable us to provide services to you
  • to verify and authenticate your identity
  • to assess your application for finance and managing that finance
  • to manage, administer and control the quality of the services that we provide to you
  • to comply with our legal obligations
  • to market directly to you and manage our relationship with you; and
  • to enable banks and financial institutions to market their products and services to you. Unfortunately, if we cannot collect your personal information we may be unable to complete or process your financing application.

How do we collect your personal information?

Where reasonable and practical we will collect your personal information directly from you. There may be some occasions where we will need to source information about you from a third party. For example, we may collect personal information from (but not limited to) a credit reporting agency or a government agency.  You consent to this and authorise us to do so.

We take reasonable precautions to protect the personal information we hold from:

  • misuse, interference and loss; and
  • unauthorised access, modification or disclosure.

We may use third party data storage providers to store personal information electronically. We take reasonable steps to ensure this information is held as securely as information stored on our own equipment.

Do we disclose your personal information?

To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your finance, or in our business. The disclosure of your information to third parties is core to our function and activities. We may also disclose your personal information to those of our affiliates and related companies that agree to treat it substantially in accordance with this privacy policy.

Below are three examples of third parties we may disclose your personal information to.

Service providers

We disclose personal information to external service providers that assist us to:

provide, manage and administer products and services and business systems (including IT technicians); prospective funders or other intermediaries in relation to your finance requirements; other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres – you acknowledge that due to our use of cloud computing services and software as a service that your data may be transferred outside of Australia but within the control of our third party providers.

Regulators

We may disclose your personal information to: regulators and law enforcement agencies; or respond to an enquiry from a government agency under State or Federal laws; or where we are required to do so by law, such as under the Anti-Money or Laundering and Courter Terrorism Financing Act 2006 (Cth);

Marketing

We may also use and disclose your personal information to:

  • let you know about our new products and services or other opportunities;
  • send you product and service information on behalf of third parties;
  • enable banks and financial institutions to market their products and services to you.

Each time we send you a marketing communication; you will have the option of opting-out from future marketing communications. Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or you have consented to us making the disclosure.
Marketing directly to you

From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated. If you do not wish to receive marketing information, you may at any time decline to receive such information by email us at wecare@elephantfinancial.com.au. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.

Updating your personal information

We will take reasonable steps to ensure the personal information we hold about you is accurate, up-to-date and complete. Please let us know if there’s a change to any of the details you have provided to us.

You have a right to ask for access to the personal information we hold about you. You are also entitled to ask us to correct that information. Please contact our Privacy Officer with any access or correction request.

Access and correction to your personal information

We will provide you with access to the personal information we hold about you. You may request access to any of the personal information we hold about you at any time. Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request. There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings. An explanation will be provided to you if we deny you access to the personal information we hold about you.

If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information. If appropriate we will correct the personal information. At the time of the request, otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.

We may need to consult with other entities as part of our investigation.

If we refuse to correct personal information we will provide you with our reasons for not correcting the information.

Sensitive information

We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health. How safe and secure is your personal information that we hold? We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Making a complaint

Please contact us our Privacy Officer with any concerns about how we handle your personal information at wecare@elephantfinancial.com.au. We will do our best to address your concerns, but if you still wish to lodge a formal complaint, please send details to the Privacy Officer in writing. We will normally respond in 30 days, confirming the next steps in the process.

If your complaint is not resolved by our Privacy Officer you can refer it to the Office of the Australian Information Commissioner.

  • Send mail too
    • GPO Box 2999
    • Canberra ACT 2601, Australia
  • Phone: 1300 363 992
  • Fax: 02 9284 9666
  • www.oaic.gov.au

How long do we keep your information for? If we:

  • no longer need to use or disclose your personal information for any purpose authorised by the APPs; and
  • are not legally required to retain that information, then we will take reasonable steps to destroy the personal information or have it de-identified.

Further information

You may request further information about the way we manage your personal information by contacting us.

Elephant Financial mortgage brokers are individually authorised credit representatives of Vow Financial Pty Ltd. Their Licensee details are provided below.

  • Credit Licensee Holder – Vow Financial Pty Ltd (ACN 138789161)
  • Australian Credit Licence Number – 390261
  • Address – Level 11, No 1 Chifley Square, Sydney, NSW 2000
  • PO Box – H265, Australian Square, NSW 1215
  • Phone – 1300 656 922
  • Email – compliance@vow.com.au

We will help you to choose a loan or lease which is suitable for your purposes. Additionally, we will provide you with information on a broad range of financiers and products. Once you have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.Vow Financial is one of Australia’s largest finance aggregators with a national network of more than 800 brokers. Brokers within the group assist clients with various credit products including home loans, investment loans, personal loans and consumer leases.

We at Elephant Financial source finance from a panel of financiers that are approved by Vow Financial. The financiers named below are the seven financiers with which we conduct the most business with are advertised on our home page.

Under the NCCP Act, we are obliged to ensure that any loan or principal increase to a loan we help you to obtain, or any lease we help you to enter, is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan or lease is not unsuitable. The law requires us to:

  • make reasonable inquiries about your requirements and objectives;
  • make reasonable inquiries about your financial situation;
  • take reasonable steps to verify that financial situation.

Credit will be unsuitable if at the time of the assessment, it is likely that:

  • you could not pay or could only pay with substantial hardship;
  • the credit will not meet your requirements and objectives.

For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason, we must ask you to provide a significant amount of information. It is therefore very important that the information you provide us is accurate.

We must provide you with a copy of our preliminary credit assessment of your application if you ask within seven years of when we assist you. We are only required to give you a copy of the credit assessment if we give you credit assistance.

If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our own use and you should not rely on it.

We have appointed the person below as our credit representative in the provision of credit assistance to you.

Our credit representative details are as follows:

  • Credit Representative Name – Shehan Wijayasinghe
  • Shehan’s Credit Representative Number – 483390
  • Shehan’s Australian Financial Complaints Authority Number – 49428
  • Credit Representative Name – Benigno Recto
  • Ben’s Credit Representative Number – 487922
  • Shehan’s Australian Financial Complaints Authority Number – 47413
  • Address – Waterman Business Centre, UL40, Level 2, 1341 Dandenong Road, Chadstone, VIC, 3148

The information detailed above applies specifically to the credit representative.

In addition, the credit representative may receive the whole or part of the commissions and fees referred to above directly or indirectly from us as the representative. You can obtain information from the credit representative about a reasonable estimate of those commissions and how the commission is worked out.

The credit representative has access to the financiers listed in the licensee credit guide above.

Fees payable by you

The credit representative does not charge you for the credit services because the representative receives commissions from the financier or the licensee. However, you may need to pay the financier’s application fee, valuation fees, and other fees.

OR

If the credit representative does charge a broker fee for the credit services provided. More details about the fees payable by you must be set out in a combined quote & proposal, which will be given to you, for acceptance in writing, before a finance application is lodged. You may obtain from the credit representative more information about how these fees and charges are worked out.

Representative’s external dispute resolution scheme

If the credit representative is unable to resolve your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. The external dispute resolution provider is CIO (Credit & Investments Ombudsman).

  • Free call – 1800 138 422
  • Phone – (02) 9273 8400
  • Email – info@cio.org.au
  • Website – http://www.cio.org.au
  • Send mail too
    • Case Management Team
    • C-/Credit & Investments Ombudsman
    • PO Box A252
    • Sydney South, NSW, 1235

This website is operated by Elephant Financial Pty Ltd ACN 611 576 240 (Elephant Financial, EF, We, Us, Our) under the domain name www.elephantfinancial.com.au (“Site”). The following terms and conditions (“Terms of Use”) apply to the entire Site and any subsequent versions of the Site. Your access or use of the Site indicates that you agree to abide by, and be bound by, these Terms of Use, Our Privacy Policy and any other related policies, notices, representations or additional terms and conditions applicable to the Site. If you do not accept these Terms of Use, please leave the Site and discontinue use of Our services immediately.

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We may change these Terms of Use and make changes to the content and layout of the Site, at any time. Any modifications will be effective immediately, without any prior notice to you.

General Information

The material and information on our Site are provided to give you general guidance in home financing (including buying, selling and owning), personal loan, credit card and insurance processes. The information has been prepared without taking into consideration your objectives, financial status or needs.

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